Here are some frequently asked questions (FAQs) for The Green Bills Inc.:

 

General

Q: What is The Green Bills Inc.?
A: The Green Bills Inc. is a bill negotiation service that helps customers save money by negotiating lower rates on their existing bills.

Q: How does bill negotiation work?
A: Our team of experts contacts your service providers on your behalf to negotiate better rates, discounts, or other savings. We leverage our knowledge and experience to secure the best possible deals for you.

 

Services

Q: What types of bills can you negotiate?
A: We can negotiate a variety of bills, including cable, internet, phone, utilities, insurance, and more.

Q: How much can I expect to save?
A: Savings vary depending on the type of bill and your current rates, but our customers typically save between 30% to 50% on their bills.

Q: Is there a fee for your service?
A: Yes, we charge a percentage of the savings we secure for you. You only pay if we save you money.

 

Payment and Billing

Q: What payment methods do you accept?
A: We accept payments via credit card, debit card, and ACH bank transfers. Payments can also be made over the phone.

Q: How does the subscription model work?
A: Our subscription model allows you to make installments of the payment due, giving you the flexibility to pay as you can.

Q: What is your refund policy?
A: We have a no refund policy. Once savings are secured and our fee is charged, payments are non-refundable.

Q: Can I make payments over the phone?
A: Yes, we offer a secure payment process over the phone. You will need to provide your payment information, and we will confirm the transaction with you.

 

Account and Security

Q: Is my information secure?
A: Yes, we take data security seriously. We use industry-standard measures to protect your information and ensure confidentiality.

Q: How can I update my account information?
A: You can update your account information by logging into your account on our website or by contacting our customer support team.

Q: What happens if I have a dispute or a chargeback?
A: Please contact our customer support team to resolve any disputes. We have a clear chargeback policy outlined in our terms of service.

 

Support

Q: How can I contact customer support?
A: You can reach our customer support team via email, phone, or live chat on our website. Our support hours are 9:00 to 5:00 EST.

Q: What if my provider doesn't accept the negotiated rate?
A: While we strive to achieve savings for all our clients, there may be instances where providers do not agree to lower rates. In such cases, you will not be charged for our services.

Q: Can I cancel my service?
A: Yes, you can cancel your service at any time. Please refer to our cancellation policy for more details.